Frequently Asked Questions
Everything you need to know about our premium hair extensions and services.
What is the quality of the hair extensions?
We exclusively use 100% Remy human hair, ensuring all cuticles are intact and aligned in one direction. This prevents tangling and maintains a natural shine and soft texture.
How long do the hair extensions typically last?
With proper care and maintenance, our extensions can last between 6 to 12 months. Longevity depends on the frequency of wear and the use of sulfate-free hair care products.
Can I color or heat-style my hair extensions?
Yes, because our extensions are made from real human hair, you can use heat styling tools and professional hair dye. We recommend using a heat protectant spray and consulting a professional for coloring.
How long does shipping take?
Standard domestic orders are processed within 24-48 hours and typically arrive within 3-5 business days. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return and exchange policy?
We offer a 14-day return policy for unopened and unused products in their original packaging. Due to hygiene reasons, we cannot accept returns for extensions that have been worn or tampered with.
How do I choose the right shade for my hair?
We offer a digital color matching service. Simply email us a photo of your hair in natural lighting, and our specialists will recommend the perfect match for a seamless blend.